Selected Work
A selection of work focused on enterprise platforms, human-AI collaboration, and making complex systems easier to use and grow.
Drove 300% user growth across 5+ years of stewardship for a check-in platform serving 21M+ annual exams across 180+ countries. Modernized a legacy fixed-pixel desktop app into a coordinated mobile + desktop journey for high-stakes credentialing.
Modernized a legacy desktop admissions workflow into a tablet-based biometric pilot under offline, certificate-pinned, and audit-grade constraints. Validated in production environments with practicing Test Administrators across multiple sites.
Redesigned a four-photo room scan into an AI-validated 360-degree video scan with traffic-light triage to live greeters. Designed against a 70% AI accuracy target with a 20% noise-rate ceiling - validated across iOS and Android.
Reduced 3-hour manual reviews to under 10 minutes per case. Designed an evidence-first, human-in-the-loop workstation with explainability cues - achieving 98% reviewer-investigator agreement and 4.5/5 validated satisfaction.
Reduced friction by 65% for 200K+ monthly users. Co-led a 5-day cross-functional design sprint with a 14-person team, validated with 9 candidates across 4 countries at 4.5/5 satisfaction, then negotiated phased delivery using usability data.
Cut admin time on task by 50% across distribution and inventory workflows. Led a three-year North Star design sprint, then shipped a now/next/later MVP - persona-tiered dashboards, bulk recovery, and admin role assumption - for partners including Microsoft, Amazon, and Apple.